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Frequently Asked Questions

Browse our frequently asked questions to learn more about everything from accessibility to experience times at Flyover.

BEFORE YOU VISIT

Your Flyover experience begins with check-in at your scheduled time, followed by two pre-show experiences lasting approximately 6–8 minutes, which introduce the story and setting of your journey.

After a short safety briefing, you’ll move into the main ride, where you’ll be lifted in front of a large spherical screen and immersed in breathtaking footage. The flying ride lasts approximately 8–10 minutes and features motion seating combined with sensory elements like wind, mist, and scents.

The full experience lasts approximately 25–30 minutes, with multiple stages that bring the story to life.
We recommend allowing 40–60 minutes for a single feature or approximately 90 minutes for a double feature, giving you plenty of time to check in, enjoy the experience, and browse our retail offerings.

Please note: Experience lengths may vary slightly depending on the film.

The full Flyover experience lasts approximately 25–30 minutes. This includes multiple stages of your immersive journey, where you’ll explore the sights, stories, history, and spirit of the destination.

Experiences run throughout the day, with showtimes typically starting every 15–20 minutes during operating hours.

Yes! Flyover is designed to be enjoyed by guests of all ages, and some of our most enthusiastic visitors are both young children and seniors.

For safety reasons, all guests must meet our minimum height requirement of 40 in (102 cm) to ride.

For safety reasons, all riders must be at least 40 inches (102 cm) tall to participate.

Industry guidelines advise that pregnant individuals should not participate in motion rides. Although Flyover is a gentle motion experience, we follow these guidelines and recommend that expectant mothers refrain from riding.

Flyover is designed to be a gentle and enjoyable experience for a wide range of guests. However, as it is a motion ride with immersive visual effects, it may not be suitable for everyone.

Guests with certain conditions—such as chronic back or neck pain, heart conditions, photosensitive epilepsy, or sensitivity to flashing lights and visual stimulation—should not participate or should do so at their own risk.

If you have any concerns, we recommend speaking with your healthcare provider in advance. Our team is also happy to help answer questions so you can make an informed and comfortable decision.

Most guests—including those who occasionally experience motion sensitivity—find the ride comfortable. However, a small number of people may feel discomfort due to the motion simulation or height.

If you are particularly sensitive to motion sickness or have a strong fear of heights, you may want to consider this before booking. If you’re unsure, our team would be happy to help you decide if the experience is right for you. For guests who may be concerned about motion sickness, Dramamine is available for purchase on-site.

Yes. Closed captions are available during the preshow part of the experience, which is presented in a documentary-style format.

Captions can be accessed on your personal device and are available in English, Spanish, and Mandarin Chinese. The flying ride itself does not include captions.

Yes—Flyover is wheelchair accessible, with options for both transferring and stationary viewing. To participate in the ride, guests must be able to transfer from their wheelchair to the ride seat independently or with the assistance of a companion. If transferring is not possible, guests can still enjoy the experience from a stationary position on the ride platform, accompanied by one of our team members.

While there is no admission fee for a companion accompanying a paying guest who uses a wheelchair, the companion still requires a ticket. Please call us at 1.888.895.8595 to reserve your visit and redeem the complimentary companion ticket.

Please Note: Due to safety regulations, there is a maximum number of wheelchairs permitted per experience time, so we recommend contacting us in advance to reserve your preferred time.

The Flyover experience involves standing for approximately 20–30 minutes, as well as using stairs at certain points.

If you anticipate difficulty with standing or stairs, please let one of our team members know upon arrival. We will do our best to accommodate you by providing seating at select points and minimizing the number of stairs required. Elevators are also available to help you access different areas of the experience.

There is no weight limit for the Flyover experience.

Our seats are similar in size to standard economy airline seats, measuring approximately 53 cm (21 inches) wide, with seatbelts up to 157 cm (62 inches). We also offer a section with wider seats and longer seatbelts for added comfort.

If you have any questions or concerns about seating, please let one of our team members know at check-in—we’ll be happy to assist.

TICKETS & BOOKING

Tickets are available for purchase both online and at our box office. As availability is limited, we recommend booking in advance to secure your preferred showtime and enjoy the best selection.

All of our experiences offer something unique and memorable, so you really can’t go wrong. Many guests choose to start with our signature, year-round experience - Believe Chicago - when visiting the city. If you can’t decide, we recommend booking a double feature so you can enjoy two experiences in one visit.

For more information on our experiences and current schedule, please visit the Experiences section of our website.

If you’re looking to make the most of your visit, we recommend booking a double feature when available. One of the most common things guests say after their ride is that they want more—this option lets you experience multiple experiences and get the most out of Flyover.

For more information on our films and current schedule, please visit the Experiences section of our website.

We offer special rates and booking support for groups of 15 or more guests. To get started, you can visit the Group Visits section of our website for more details, or contact our team directly for assistance with planning your visit. We’ll be happy to help you choose the right experience and coordinate the booking for your group.

We offer convenient payment options, including online booking through our website. On-site, we accept cash as well as all major credit cards.

After purchasing your ticket, you’ll receive a confirmation email with a link that allows you to modify your booking up to 24 hours before your scheduled time.

For bookings within 24 hours, please contact our team directly and we’ll be happy to assist. Please note that all date and time changes are subject to availability, and requests must be made at least 2 hours prior to your scheduled experience time.

Bookings made through third-party vendors or partners are subject to the terms and conditions of that provider. Flyover is unable to modify, cancel, or refund these bookings directly.

To make any changes, cancellations, or refund requests, please contact the third-party vendor you booked with.

PLANNING YOUR VISIT

Flyover is located at 600 E. Grand Avenue, Chicago, IL 60611 inside Navy Pier, across from the Chicago Children’s Museum, near the main entrance of the pier.

We’re situated in one of Chicago’s most popular tourist destinations, with easy access to nearby attractions, dining, and waterfront views. There’s plenty to see and do in the area, so be sure to allow time before or after your experience to explore.

To learn more, please visit the Plan Your Visit page on our website.

Yes, there are two parking garages managed by Navy Pier: the East Garage and the West Garage, both accessible from Illinois Street and Lake Shore Drive. For convenience, we recommend using the West Garage.

Parking is limited and availability is not guaranteed, so we suggest arriving 30–45 minutes before your scheduled time to ensure you don’t miss your Flyover experience. Please note that we do not validate parking. However, guests can pre-purchase parking at a discounted rate through the following link.

Please arrive at least 15 minutes before your scheduled time for preboarding.

If driving, be sure to allow enough time for parking, as availability is limited and not guaranteed. We recommend arriving 30–45 minutes before your scheduled time so you can park with ease and be on time for your experience.

Late arrivals may be accommodated at Flyover’s discretion and based on capacity, but entry is not guaranteed. Please note that late arrivals and no-shows are not eligible for refunds.

For a single feature, plan to spend approximately 40–60 minutes at the attraction from check-in to exit. For a double feature, allow about 90 minutes.

We also recommend giving yourself extra time to enjoy take in the views and explore Navy Pier—there’s plenty to see and do nearby.

If you have a ticket with a scannable barcode, you can proceed directly to the ride entrance upon arrival.

If you have a voucher or another form of ticket that needs to be redeemed, please head to our box office when you arrive—our team will be happy to assist you from there.

Small personal items such as purses or small bags are permitted on the ride, provided they can be securely stored during the experience.

For safety reasons, larger bags or loose items may need to be left in our complimentary storage lockers, as the ride includes motion and suspended seating.

If you’re unsure whether your item can be brought on the ride, our team will be happy to assist you at check-in.

POLICIES & SUPPORT

Tickets can be refunded up to 24 hours prior to the scheduled ticket time.

If you’re running late, please contact our team as soon as possible—we’ll do our best to assist before your arrival.
Same-day changes are subject to availability, and requests must be made at least 2 hours prior to your scheduled experience time.

Late arrivals may be accommodated at Flyover’s discretion and based on capacity, but entry is not guaranteed. Please note that late arrivals and no-shows are not eligible for refunds.

For safety reasons, all riders must be at least 40 inches (102 cm) tall to participate. Heights are measured upon arrival, and guests who do not meet this requirement will, unfortunately, not be able to ride.

To help ensure a safe and secure environment, all guests and their belongings may be subject to security screening upon arrival.

Weapons of any kind are not permitted inside the attraction, regardless of permit. Prohibited items include (but are not limited to) firearms, knives, batons, mace, pepper spray, brass knuckles, and tasers, as well as any item deemed unsafe by security personnel.

Guests found in possession of prohibited items will be denied entry and asked to leave. Please note that on-site storage for these items is not available.

Yes! You can purchase your souvenir photo after your visit by scanning the QR code on your photo ticket.
If you’ve misplaced your photo ticket, please contact our team at [email protected] with the date and approximate time of your visit, and we’ll be happy to help you locate your photo.

Please note that souvenir photos are available for up to 30 days following your visit.

We’d love to connect with you! For more information, please visit our Tour Partner page and submit the inquiry form. A member of our Sales team will follow up with you directly to assist with next steps.

You can contact our team through the Contact Us page on our website.

For specific requests—such as donations, group bookings, or partnership opportunities—please visit the dedicated pages for more details on how to connect with the appropriate team.